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Frequent Questions

We can help you

Before Your First Appointment

What do we need to know about your dog?

Dog's name, age, breed, health condition, vaccination status (current rabies required), and any previous grooming experiences or anxiety triggers.

How long does grooming take?

Most sessions take 2–3 hours, depending on your dog’s size, coat, and temperament. Puppies or anxious dogs may need shorter, multiple sessions to build comfort.

What if my dog is anxious or aggressive?

We specialize in difficult cases! We can schedule conditioning sessions to gradually build trust before full grooming.

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Do you require vaccinations?

Yes, current rabies vaccination required. No shots within 48 hours before grooming.

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Pricing & Scheduling

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How do you handle cancellations?

No fees for cancellation 24+ hours in advance. 50% fee for less than 24 hours notice.

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What if weather is bad?

We reschedule within the same week when possible, with 2+ hours notice for severe weather.

 Do you offer creative grooming, like coloring or accessories?

Yes! We provide safe, pet-approved chalk colors, bows, bandanas, glitter, and seasonal themes. Every look is designed to highlight your pup’s personality while ensuring safety.

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FAQS

  •  We combine luxury mobile convenience with certified expertise. Our services focus on wellness first, with aromatherapy, calming techniques, and one-on-one care in a kennel-free spa van.

  •  Yes! We specialize in calming and accommodating anxious, senior, or medically fragile dogs. Our mindful grooming philosophy ensures each pet’s pace and comfort are respected.

  •  We proudly serve Sienna and Riverstone, with plans to expand to Sugarland, Pearland, and Richmond in the near future.

  • We use top-of-the-line, organic, hypoallergenic, and cruelty-free grooming products. 

  • Cancellations up to 24 hours before an appointment are free. For cancellations with less than 24 hours’ notice, a 50% fee applies. Severe weather or emergencies are always rescheduled with flexibility.

  • Yes! We provide referral discounts, pre-paid membership perks, and punch cards for frequent clients. Both you and your pup deserve rewards for your loyalty

  • Unlike chain salons, we don’t treat grooming like an assembly line. Your dog gets one-on-one attention in a calm, kennel-free environment. Our groomers are certified, continuously trained, and focused on your pup’s well-being, not just a quick haircut. We take the time to build trust, use luxury products, and create an experience tailored to your dog, not a cookie-cutter service